Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Full Name — to identify and address you properly during consultations.
• Phone Number & WhatsApp — to confirm appointments and send reminders.
• Email Address — for appointment confirmations, newsletters (if opted in), and clinical updates.
• Age & Gender — to provide clinically relevant treatment recommendations.
• Treatment Preferences — to tailor clinical advice and session planning.
• Medical History (where relevant) — shared voluntarily during in-person consultations.

We may also collect non-personally identifiable information such as browser type, pages visited, and session duration through analytics tools to improve website functionality.

2. How We Use Your Information

We use the information we collect to:

• Process and confirm your appointment bookings.
• Send appointment reminders via phone, WhatsApp, or email.
• Provide personalized clinical treatment plans and aftercare advice.
• Respond to inquiries submitted through our contact form or WhatsApp.
• Send newsletters or promotional updates (only if you opt in).
• Improve our services and website experience.
• Comply with legal or regulatory obligations.

3. Data Storage & Security

Your personal data is stored securely within our clinical management system hosted on cloud infrastructure with encryption at rest and in transit. We implement industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, or destruction.

Only authorized clinic staff have access to your personal data, and they are bound by confidentiality obligations.

4. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• With trusted service providers who assist us in operating the website or conducting business (under strict confidentiality agreements).
• When required by law, court order, or government authority.
• To protect the rights, property, or safety of Venus Clinic, our clients, or others.

5. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. These include session cookies (deleted when you close your browser) and persistent cookies (stored for a set period).

You can disable cookies through your browser settings; however, some features of the website may not function correctly without them.

6. Your Rights

You have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data (subject to legal obligations).
• Withdraw consent to receive marketing communications at any time.
• Object to certain processing of your personal data.

To exercise any of these rights, please contact us at info@venusclinic.lk or call +94 76 335 7298.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. Appointment and clinical records may be retained for a minimum of 5 years in accordance with medical record-keeping standards.

8. Third-Party Links

Our website may contain links to third-party websites (such as Google Maps, WhatsApp, and social media platforms). We are not responsible for the privacy practices of these websites and encourage you to review their respective privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of our website after changes are made constitutes your acceptance of the revised policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact: